Refund policy

All Sales Are Final

Due to the limited and exclusive nature of our collections, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at hello@velorienstudio.com with:

• Your order number

• Photos of the damage

• Brief description of the issue

We will review your case and offer either a replacement or store credit at our discretion.

Wrong Item Received

If you received the wrong item, contact us within 48 hours at hello@velorienstudio.com and we will resolve it immediately.

Non-Returnable Items

• Items showing signs of use

• Items without original packaging

• Sale or discounted items

• Items reported after 48 hours of delivery

Shipping Costs

Shipping costs are non-refundable.

Contact Us

hello@velorienstudio.com

velorienstudio.com